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customer care | ordering information

shipping & handling

All orders are shipped within 2 business days of receipt; however, if an order requires communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone).


domestic shipping to continental United States

be present offers shipping via UPS which include Ground, Second Day Air® ane Next Day Air® and via United States Postal Service (USPS). 


international shipping

International shipping is offered using UPS Global Express. be present inc. will not be held liable for any customs charges, duties or taxes associated with international shipments. These fees are collected by the receiving country’s customs agencies and are out of the control of be present. It is our policy that no refunds will be given for deliveries refused for any reason. Items must first be signed for and accepted before any returns or exchanges will be processed.


order tracking

When you place an order at be present, you will receive an order confirmation via email. If you need a tracking number, contact the customer care department at info@bepresent.com.


sales tax

be present, inc. is required by law to collect sales tax on orders shipped to Colorado.


back orders & out of stock

be present strives to keep all quantities updated on the website, however, sometimes items listed on the website are out of stock or on back order. If we receive an order with an out of stock item, a be present team member will be in contact with you within 2 business days to advise you of the possible in stock date and request a confirmation for a back-order, an exchange or a refund.