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customer care | returns and exchanges

merchandise returns and exchanges

returns

If you need to return your merchandise for a refund, please follow these steps:
1. Fill out the return form included in your package and repack the items along with a copy of the original invoice. The packaging your order arrived in can be reused to send the items back to us.
2. Write your invoice number on the outside of the return package.
3. Ship the return package to the address below within 21 days from receipt of your order.

be present
Attn: returns
2190 West Bates Ave.
Englewood, CO 80110

*The clothes must be in their original, unworn, unwashed condition with the tags attached. The credit card that was originally charged will be refunded. If clothes are not in original condition, we will return them to you and you will not receive a refund. *Return shipping is at customer’s expense and original shipping and handling charges are nonrefundable.
Email custcare@bepresent.com if you have any questions

exchanges

We want you to be happy with your order and our services. be present will gladly exchange clothing in their original, unworn, unwashed condition with the tag still attached within 21 days of receipt of your order. For an exchange, please follow these steps:

 

  1. Email our customer care department at custcare@bepresent.com and write “exchange” in the subject of your email. In the body of the email please include the following:
    • First and last name
    • Brief description of reason for exchange
    • Invoice number
    • Style, quantity, color and size you would like to receive in exchange
  2. You will be issued an exchange authorization number to your email account. Please write the code on the outside of the return package. The package your order arrived in can be reused to send the items back to us. be present is not responsible for lost packages, and we recommend you send your package insured with tracking information.
  3. Ship the return package to the address below:

be present
Attn: exchange
2190 West Bates Ave.
Englewood, CO 80110



Please remember to clearly display your authorization number on the outside of the return package.

Allow 10 business days from the time we receive your package for your request to be processed. We will pay shipping charges when sending you the exchanged item.

If you have questions or concerns, please do not hesitate to contact our Customer Care Department:
custcare@bepresent.com
toll free: 877.747.7202
Denver area: 303.744.7202
fax: 303.744.7220


We are available Monday through Friday 8:00am - 5:00pm Mountain Time, excluding the following holidays: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and the following Friday, and Christmas Day.